Managed Services

We help savvy leaders to manage and maintain existing process and platform so that they can reimagine processes and platforms with the power of digital, focus on core business and driving outcomes.

We also taking the reins on Customers’ existing operations, transforming traditional ways of working to create more effective operating models with digital at the core, and freeing up dollars for Customers to invest in innovation and transformation.

We help our Customers to manage and maintain existing systems by:

  • Providing application support with minor enhancement
  • Providing infrastructure support with regular upgrades, patches and hardware maintenance
  • Having service level agreement with agreed support levels
  • Helping expansion and decommission of hardware, software, application and infrastructure
  • Performing optimization of system
  • Providing system and database monitoring and administration
  • Sharing regular updates
  • Providing talented and skilled resources

We provide following services to our Customers:

CONSULTING

We focus to enable you to get the best business value from technology by:

  • Understanding your Vision
  • Building Managed Services framework
  • Establishing governance and change management using DevOps
  • Establishing Service Level or Objective Level Agreement

SUPPORT SERVICES

We work with Business, Operations and IT to implement projects by:

  • Maintain the implemented solution
  • Perform minor enhancements
  • Deliver and measures services against metrics driven by SLA and OLA
  • Suggest and implement continuous improvements
  • Provide talented and skilled resources