Robotic Automation

Robotic Automation is a perfect blend of Robotics and Automation for you to reimagine your business, operations and IT processes by introducing many types of automation, ranging from fully mechanical to fully virtual. It helps to you think of tasks in your business that currently are repetitive and boring, or is bottleneck to productivity or physical in nature or even virtual but repetitive.

We help our Customers to determine repetitive tasks or bottlenecks that are good candidate for Robotic Automation and help them to improve the overall work experience by:

  • Understanding the current process and identifying the candidates for RA.
  • Identifying service touch points between Customer and Customer Support that can be digitised and automated.
  • Identify areas to improve internal User Experience and external Customer Experience by eliminating human errors and reducing labour cost.

We provide following services to our Customers:

Consulting

Our focus is to enable you to get the best business value from technology by:

  • Understanding your Vision
  • Building overall strategy and roadmap
  • Building As-Is and To-Be process with recommended Functional and Technology Architecture
  • Building the Transition Plan
  • Building the Resource Plan

Prototype

We work with Business, Operations and IT to convert an idea into working prototype by:

  • Understanding your RA idea or suggest one
  • Building the solution
  • Agile development of the code
  • Performing the field test
  • Assisting in integrating with your ecosystem

Implementation

We work with Business, Operations and IT to implement projects by:

  • Understanding your idea or suggest one
  • Building the solution
  • Developing the code
  • Performing the field test
  • Assisting in integrating with your ecosystem

Support Services

We work with Business, Operations and IT to provide managed services to:

  • Maintain the implemented solution
  • Perform minor enhancements
  • Deliver and measures services against metrics driven by SLA and OLA
  • Suggest and implement continuous improvements